Landline or Skype

Posted on June 4, 2009 | By Voicent News

Will your system work with vontage or just Skype? I’m concerned about going over the 50 different #’s for the day. I know that I can set up different SKYPE accounts but it seems like I will continuely have to check carefully to make sure each day that I’m not going over the 50 different #’s called for the day per SKYPE account.

If I set the 1 line dialer to make calls rapidly, how will I know what different numbers were called so I can keep track so I won’t go over the 50 different # minimum for the day with Skype?

Will I be able to see the numbers being called?

How would the system work if I don’t use Skype? Can I use a landline and if so how would this work with your software? I may call 400 different #’s a day and need the best cost efficient way to do this without a lot of checking and work.

Please advise and again I am looking a purchasing soon but I just want some of these questions answered first

If you make 400 calls a day, you should be able to setup “line rotation” feature to work around the 50 number limitation of Skype. All you need is to get a Voicent 1-line or 2-line Enterprise System. Click the link to read more details about the line rotation feature.

You should see which number is called. Actually, all call status are updated in real time on the call list spreadsheet window.

You could use a landline too. The landline must be a regular analog phone line, and you must use a voice modem to connect to the landline. The rest should be the same as using Skype. Also, you must use Windows XP instead of Vista. For more information, please see Modem FAQ

Posted in Agent Dialer, Auto Dialer |

Ensure inbound call center service

Posted on June 3, 2009 | By Voicent News

We run an inbound customer service call center and are looking for a product to repeatedly dial our toll free numbers to ensure they are working – calling 6 different numbers every fifteen minutes and playing a recording to the agent that answers the call. If for some reason the calls fail – network outage, busy signal, etc. we would like the dialer to place a call to three of different numbers and play a different recording. Will the Broadcast By Phone Professional Edition support what we are try to accomplish?

For scheduled recurring calls, it is better to use Voicent AutoReminder.

AutoReminder should have no problem making scheduled calls. However, there is no interface to set it up such that it calls different phone numbers after some calls fail. You have to do some custom scripting/programming in order to achieve that. We suggest you do that in your script:

1. Make calls to the first 6 numbers by calling AutoReminder

You can interface with autoreminder either through its command line interface or web interface. Details please see developer section on our website.

2. In the message, asks the agent to press a key to confirm

3. Query the call result using the same AutoReminder interface

If there is the key press in the confirmation code, the call is successful. Otherwise do step 4

4. Call the other 3 numbers

Posted in Appointment Reminder, Auto Dialer |

Offline License Key

Posted on May 28, 2009 | By Voicent News

I would like for your input on something. Here is my current setup:

- HP computer with Voice Modem purchased from your company (Zoom modem)
- I dial into Netzero for internet access
- I have purchased a license of Broadcast by phone for my computer.

Here’s the situation:

when starting up my computer, I am automatically prompted to connect to the internet for your Voicenet Gateway program – for licensing I assume.

Now, does my computer have to be connected all day to the internet for the licensing to work? How can we get around this situation? do I need high speed or a second modem for everything to work?

Starting from release 6, when Voicent gateway starts, it will verify the license key online with our database. In order to operate, your computer has to be online all the time. To stay online, you can have either high speed internet or a second modem for the internet connection.

Another way is to use the offline license key. With offline key, the license is not verified online so you can still use Voicent programs while your computer is offline. The only drawback is that an offline key cannot be transferred, it is permenently tied to the network adapter of that computer. In order to move the software to another computer, you must move the network card also. For network card that is built on the computer motherboard, you will not be able to move the network card and Voicent software. For more details about the license scheme, please see License FAQ.

If you want to get an offline license key, it is strongly recommended to get an USB network adapter card. And when applying for the license key, select the Gateway ID that is tied to the USB network card. So next time you need to move the software to another computer, simply plug in the USB network card to that computer.

To request an offline key, please select Help > Request Product License from the program main menu, enter everything as usual, and specify “need offline key” in the field labeled “Order Number”.

Posted in FAQ, General |