Transfer call to the same skype number

Posted on December 9, 2008 | By Voicent News

I am broadcasting to potential customers and give them the option to request more information by pressing “1″ which then transfers them back to my skype number to leave a message. The system says transfering call yet nothing happens

If you just want to leave a message, you can use the BBP program to do so. the audio files will be saved as audio files, and you can access them from the BBP main spreadsheet.

If you are trying to transfer to the same outbound call skype line, you have to use screen popup. For transfer to a different number, you need to have a number that is different from the outbound call number, or transfer to another skype account.

Posted in Auto Dialer, Skype |

Mixed use of Skype and PSTN lines

Posted on December 3, 2008 | By Voicent News

right now my computer had 2 lines, one with modem and one with skype. And these two lines alredy registered in auto remainder, and auto remainder had detected these two lines. My question is How can I manage the system

The mixed usage is not recommended but should work for most cases. Not many customers use the software this way, so it is not well tested in the field.

1. if i want to use through only with skype line?

Go to Voicent Gateway main menu > Setup > Options > Modem tab, select the modem and set it to be not used.

2. if I want to use through only with modem line?

Go to Voicent Gateway main menu > Setup > Options > Skype tab, set Skype to manual start. Exit all running Skype instances, restart the gateway.

3. if there are two recipient numbers (one is mobile phone, one is skype), I want connect the first recipient using modem line, and for the second recipient with skype line. It can or not ?

If you specify skype:account for the phone number, it will be sent to the skype line only. The system knows that a modem line cannot handle the skype-to-skype calls. The mobile number will be sent to either the modem line or skype line, since both are capable of making that call.

Posted in Appointment Reminder, Auto Dialer, Skype |

Robocalls

Posted on December 2, 2008 | By Voicent News

According to Los Angeles Times: – Robocalls: New rules in effect

FTC rules took effect Monday saying telemarketing calls that are recorded in advance, also known as robocalls, from businesses or charities must include ways to opt out of future calls. Consumers are already supposed to be protected from unsolicited commercial calls if they’re on the national Do Not Call registry, but calls from businesses with which consumers have a relationship (they’ve bought something from them, inquired about their products or services, etc.) were permitted. Also, calls from legitimate charities were allowed. But under the new rules, a prerecorded message has to give the consumer a way to cut off the business or charity call by pressing a particular number or saying a word. According to FTC, there is no universal number or word that all telemarketers must use, but the opt-out information must be stated early in the call.

If you are using Voicent Broadcast By Phone for robocalls, you could set up your message for opt-out compliance. This feature is supported in the Processional Edition and Enterprise Edition. For details, please see: Setup robocall opt-out feature

Posted in Auto Dialer, General |