Autodialer automatic retry calls

Posted on June 19, 2008 | By Voicent News

We’re looking for a way to setup our calls so that we can send over a whole bunch of calls at once through the gateway. We’re running into trouble with “no answer” calls… they’re getting rescheduled by the gateway to be called 1 minute later, and for an infinite number of attempts, so that if we send over one call in the morning that is not answered, we call that same number every minute, all day long.

We looked in the Log file for some of the calls, and noticed a field for Retrymax and Retrydelay. Retrymax is always set to “-1″, and retrydelay is always “60000″. Is there any way to change these values to something else? Or anyway to make each call get made no more than 3 times, with an hour or so between the retries?

You sort of answered your own questions.

“Retrymax” is the maximum time the gateway will call again. Set it to any number, such as 3. -1 means no limit untill “firstocc” value is reached.

“Retrydelay” is the delay between retry calls. “60000″ is one minute.

For details, please see the gateway outcall reference. The “retrymax” and “retrydelay” are two additional parameters you can use for setting call request.

Posted in Developer |

Autodialer: Phone Recording using Skype

Posted on June 17, 2008 | By Voicent News

im trying to make a phone recording i cannot figure out how to call the modem line, i did not get a access phone number to dial the modem from skype

First of all, if you use modem for Voicent gateway, you must connect the modem to an analog telephone line. You can use any other phone, such as your cell phone, to call the number that belongs to the analog phone line. This has nothing to do with Skype.

If you are using Skype for Voicent Gateway, you do not need a modem. You can call your Skype account use the following two methods:

1). If you have SkypeIn number, simply use any regular phone to call that number. Skype will route the call to your computer.

2). Use Skype from another computer to call your Skype account. For example, if your Skype account is echo345, then simple call echo345 using Skype from another computer using a different Skype account.

Once Voicent Gateway detects an incoming call, either from modem or skype, it will answer the call and start the phone recording.

I need to know what my skype in number is?

If you have SkypePro, you can get your SkypeIn number. Just sign in to your Skype account, and follow the on screen instructions. For more details, please check on Skype’s website.

Posted in Appointment Reminder, Auto Dialer, Gateway, Skype |

Appointment reminder response and speech recognition

Posted on June 12, 2008 | By Voicent News

We had it set up to accept either: “confirm”, or “replay”.

<grammar>
confirm | replay
</grammar>

It would take 3-4 times before it would properly understand “confirm”, if it did at all, and we’ve never been able to get it to understand “replay”. I tried “yes” and “no”, and it still took multiple tries for it to understand them. We tried it on 2 different phones in different location, with almost no background noise, so I don’t know why it would have a hard time understanding…

We are using Microsoft speech recognition engine. There are two difficulties for accurate recognition:

1). no training, this is because the engine has to recognize different callers

2). audio is compressed from the phone line. (PCM 8Kz, 16bit, mono)

To use speech recognition effectively, please consider choosing different phrases, for example, one long and one short. So instead of using “confirm” or “replay”, try “confirm this appointment” and “replay”.

On the other hand, you can always use DTMF for responses.

Posted in Developer, Gateway |