Import call list with comma separated suffix for predictive dialer

Posted on February 1, 2007 | By Voicent News

My office uses a suffix code to dial long distance. However, everytime I paste the numbers in with a comma and the access code it separates them into to columns. Please help me to prevent this from happening. I need to have the number then a comma then the access code. I have a call list of about 3000.

Yes, copy paste will not work. The comma is used for separate columns. However, you can import the list using the following format:

“Name”,”Phone”,”Status”
“”,”123, 456″,”"
“”,”4567, 890″,”"

The phone number and suffix are quoted. So if your original list is saved in Microsoft Excel, you can save it to a CSV file with the above format. Then select File > Import from the autodialer or predictive dialer program main window.

Posted in Agent Dialer, Auto Dialer |

Autodialer phone number format

Posted on January 31, 2007 | By Voicent News

We’re getting ready to use the product. I’ve searched knowledge base and FAQ’s without finding an answer.

What format does the number need to be in? Does it have to have dashes or will periods be ok, i.e. 123-456-7890 or 123.456.7890?

Is the area code required for each number? It is required in our calling area, even for “local” calls.

All the format will do. The software will take out any thing that is not a digit before dialing. Special characters (, * #) will be kept also.

You should put the number exactly as you would dial.

You can also setup the dialing rule in Voicent Gateway. Please click on the gateway icon, select Setup > Options… from the main menu. With different dialing rule, the system will apply the dialing rule before dial the number. For example, if you set “Remove area code for local calls”, and the phone number specified in your license is “123 xxx-xxxx”, and you specify the phone number in BroadcastByPhone as “123 555-1212″, the system will remove area code “123″ first, and will only dial the local number “555-1212″.

Posted in Agent Dialer, Appointment Reminder, Auto Dialer, Gateway, Installation |

Automatic dialer using VOIP

Posted on January 29, 2007 | By Voicent News

I am trying to put together a broadcast calling system that uses VOIP rather than POTS. I haven’t seen how this can be done with your application. Is there another tool that can act as a bank of PCI modems but actually connect via VOIP?

Usually, your VOIP service provider will give you equipment for connecting regular analog phone to the voip network. For example, if you are using Vonage, it will give you a linksys router/phone adapter. With that, you can connect the modem to the router phone jack and make phone calls using Vonage.

Posted in Agent Dialer, Appointment Reminder, Auto Dialer, Installation |