Privileges to start Windows system service

Posted on January 25, 2007 | By Voicent News

I tried to install software to load broadcast by phone. I keep getting an error: “service voicentgateway failed to start, verify you have suffient privileges to start system services.”

Windows system services are programs or processes started by Microsoft Windows operating system when a computer is booted. Some of the programs are part of the Windows operating system, while others, such as Voicent Gateway, are programs installed by user.

To see all the running services, please click on the Windows Start button, then choose Control Panel, then select Administrative Tools, then select Services.

Since these system services are started by the Windows operating system automatically, they must be run under the Windows System account. Thus, when installing the software, you must be an “adminstrator” in order to install and start these services.

Go to Windows Control Panel, select User Accounts. Make sure your user account has “Computer Administrator” listed. If not, please contact the user who has the administrator account.

For a related topic, please see: no sufficient authority

Posted in Gateway, Installation |

Know when auto dialer is finished

Posted on January 23, 2007 | By Voicent News

I plan to use BroadcastByPhone in my application in following way:

[1] Dynamically construct a CSV import file containing a calling list
[2] Launch vcast.exe application from my program to make the phone calls immediately
[3] When the call ends, collect the call status and continue to other tasks

My problem is that I don’t know how to detect the end of the phone calls made by vcast. Everytime I invoke vcast.eve from my program, a GUI is displayed and you have to manually close the GUI to end the vcast process. Is there anyway to launch vcast.exe without displaying the GUI so that the process ends when the entire calling list is processed?

Vcast.exe only has gui interface, so you won’t know when the calls are finished. One workaround might be to check the folder:

C:\Program files\Voicent\Gateway\outcall\reqs

If it is empty, it means that it does not have any ongoing calls. If it does not have any .req files for some time, say 10 seconds, then you can assume all the calls are finished.

Use taskkill to close the vcast.exe program if you have Windows XP professional edition.

Posted in Auto Dialer, Developer |

Move auto dialer/auto reminder/agent dialer license to another computer

Posted on January 15, 2007 | By Voicent News

I have installed the modem and software and the demo works fine.

There was a message stating that if the product didn’t work on the machine once the license was issued, I was out of luck and no refund would be given.

Is the license tied to one machine configuration like windows XP? If the computer goes belly up, do I have to repurchase the software to move it to a working computer or can it be reinstalled on another computer using the license file?

Please see: Move license to another computer

Posted in Agent Dialer, Appointment Reminder, Auto Dialer, Installation |