Message Designer: Customized Confirmation Item

Posted on March 7, 2006 | By Voicent News

Question:

What is the “Specify your own Meaning” option, and how does it work? With the other options, for example, you can select one to replay the message, to forward the phone, to stop the message, etc. When I specify my own meaning, there is no functionality set for that…what exactly is it and how am I supposed to use it?

Answer:

This option is used more for reporting purpose. All confirmation or response for each phone call will be displayed in the “Confirmation” column in the spreadsheet window.

Support you want to call your customer for a great offer, and at the end you ask them to press 5 if they are interested. You can then design a customized confirmation item, specifying
“Press 5″ in the Response box, and selecting “specify your own meaning” and type in “interested” in the box below in the To box.

If your call is made and your customer pressed 5, in the Confirmation column it will show “interested”.

Posted in Appointment Reminder, Auto Dialer, Product Usage, Support, Technical Terms |

Design Confirmation Items

Posted on March 3, 2006 | By Voicent News

Question:

When I edit a message in the Message Designer, the “Need confirmation or response” option is greyed out, to where I cannot select it.

Answer:

You have to select “Play different messages for answering machine and human pickup”, and select “Human” in the list box. After that, you should be able to select the confirmation items. If you do not select the option, the message is for both answering machine and human pickup, and for answering machine there will be no response by definition.

Posted in Appointment Reminder, Auto Dialer, Product Usage |

Failed to initialize TAPI

Posted on March 3, 2006 | By Voicent News

TAPI is Windows’s interface for telephony applications. Voicent Gateway could not function if this interface is not initialized correctly. If you experience this problem, please check:

1. TAPI interface is installed correctly

From Windows’s control panel, click Phone and Modem Options. From the dialog window, select the Advanced tab. Please make sure “Unimodem 5 service provider” is there.

2. Please make sure you have no other telephony applications are using the phone line

Applications such as answering machine or dialup connection maybe active before Voicent gateway starts up. If these applications occupy the line, Voicent Gateway might fail to get access to the same phone line.

3. Reinstall Voicent Application

Sometime if you install Voicent Application before install the voice modem, the TAPI initialization might fail. In this case, just uninstall all Voicent programs first, then install them again.

Posted in Agent Dialer, Appointment Reminder, Auto Dialer, Gateway, Installation, Voice Modem |