Setup Voicent Software with Vonage

Posted on July 22, 2015 | By Voicent News

Voicent software works with Vonage VoIP soft phone directly. It does not need a Vonage router/ATA box to make calls. You must have Vonage soft phone service instead of their standard hard phone service. Please contact Vonage for a soft phone service if you don’t already have one.

If your call volume is high, you may need to get a Vonage business plan. Please be aware that all unlimited calling plans are for residential account with usage limit. Please contact Vonage for your calling plans.

Step 1: Collect Vonage SIP Information
If you have a Vonage business account, you can log in here. If you do not have a Vonage business account you can create one here.

After logging into to your account, obtain the following information:
1. SIP/Authorization ID
2. Registrar
3. SIP Password
To obtain the information above, click here.

Please Note the SIP password is NOT your regular Vonage account password. If you enter your account password instead of SIP password, you will most likely receive an error message like “Failed to start…”. You can find your SIP password after you log into your VoIP account. It is listed under the soft phone feature page. Or you can contact Vonage for your SIP password.

Step 2: Setup Voicent with Vonage
Now open the Voicent Sofware, proceed to Setup > Options > SIP > Add.

Fill in the information based on the data you gathered from Step 1:
Display Name: The name you want to display in the account
SIP ID/User ID: This is your Vonage SIP/Authorization ID
Domain: This is your Vonage Registrar information
Authorization User: This is your Vonage SIP/Authorization ID
Password: This is your Vonage SIP Password (not your account password!)

Click on OK to complete the SIP account setup.

Other settings
Stun Server: stun.xten.com (default port)
Codec: PCMU

Other Changes & Troubleshooting
Stun Server: stun.counterpath.com
Proxy: sphone.vopr.vonage.net:5061
Advanced->Discover Global IP Address(Used in most cases)

Posted in Agent Dialer, Appointment Reminder, Auto Dialer, Gateway, VOIP |

Setup CallCentric VoIP Service

Posted on July 9, 2015 | By Voicent News

Callcentric is a popular VoIP service used by many Voicent customers. It has been tested with Voicent software and it is known to work for both inbound and outbound applications.

Step 1: Register a CallCentric VoIP Account
In order to complete this tutorial you need to first sign up for a CallCentric VoIP account. To do so please click here. You should see an image like the one below. Please fill in all the information and hit Continue.

Step 2: Obtain your SIP ID
Login to your CallCentric account to get information for Voicent SIP configuration. Once you login, you should see a box on the top left corner of your dashboard that states your CallCentric #. This is your SIP ID. The image below shows where to find this box.

Step 3: Setup Your SIP with Voicent Gateway
Enter the following information to Voicent App, SIP Screen. To get here open the Voicent App, then travel to Setup > Options > SIP.

Make sure to put your SIP ID and username in the correct fields. Also note, the username is the SIP ID, not your CallCentric login name.

Display Name: Your name
SIP ID/User ID: Enter your SIP ID
Domain: callcentric.com
Authorization User: Enter your SIP ID
Password: Enter your CallCentric password

Step 4: Setup STUN Server
Close the SIP account dialog window. Directly below the SIP Account Box you should see a NAT (for firewall traversal) section. Enter the STUN server name, type stun.xten.com, which is a public stun server. You could also use servers provided by your VoIP service provider. Look at the image below.

Step 5: Inbound Application Setup
For inbound applications, please make sure you do the following. From within the add SIP Account window, click Advanced…. You can see this in the image below.

Now select use local IP address and then click Ok.

Step 6: Setup CallCentric Credit:
Login to your CallCentric account again to setup your calling plan. You can choose either Pay-per-call or a monthly plan. You must purchase outbound call credit and signup for a rate plan in order to call landlines or cell phones. Please note; CallCentric’s IP Freedom plan does not allow you to make calls to a landline or cell phone.

From your CallCentric Dashboard, press Make Calls located in the navigation bar at the top.

Now you can purchase your plan.

Step 7: Make an Outbound Call
Open Voicent’s BroadcastByPhone program and enter your own name and phone number. Click the Broadcast button at the top, then click select message, click OK. Now hit Broadcast in the navigation again and click Start/Schedule. Please note make sure you enter the country code (1 for US and Canada). For example, use 14081234567 instead of 4081234567.

Step 8: Receive Calls
If you want to use Voicent for inbound calls, you will need to purchase a DID number. This number allows you to call your CallCentric account using a regular phone. Setup a Voicent application, like FlexPBX or an IVR application on Voicent Gateway, call your DID number, Voicent gateway should automatically answer the call, and interact with it using the application you specified.

To make simultaneous calls using Voicent software, please see   Video Help: Make Simultaneous Calls using Voicent auto dialer and VOIP

Posted in Gateway, Installation, VOIP |

Automatically Restart the Voicent Gateway at Midnight using Windows Task Scheduler

Posted on July 8, 2015 | By Voicent Info

To start, please open “Windows Task Scheduler” by typing “Task Scheduler” into your Window search, or launching it from here:

C:\Windows\system32\tasksh.exe

Create a new task:

For General settings, make sure it does not require a user to be logged in and that it can run with the highest privileges.

Specify a time under the Triggers, we recommend:

Daily at 1:00 AM every day.

For the actions, use the “Start a Program” and specify for the Program/Script:
“C:\Program Files (x86)\Voicent\Gateway\bin\vgate.exe”

For the Add arguements, specify:

-Dtype=client -Dcommand=restart

Under the conditions, make sure it will “Wake the computer to run this task”

Posted in General |