In all contact centers, the total amount of time spent on the phone by your agents against down time can distinguished the difference between a profitable business and the not so important one. The use of auto dialers revolutionized the industry when they were introduced but the features and benefits of automatic dialers pale in comparison to those of predictive dialers.

Auto Dialers

The original auto dialer is an electronic device that automatically dials telephone numbers and either played a recorded message or connects the caller to a company representative.  Along the way, technology advances so does auto dialer, auto dialer concept was migrated to computer and became a software based solution. It became successful and widespread over the years until the emergence of the more useful predictive dialer.

Predictive Dialers

Unlike an auto dialer just places one call after another, a predictive dialer is much complex, it uses a sophisticated algorithm to lessen the amount of down time spent by call center agents. Technically, the algorithm is programmed to a customized setting that takes into account the average number of calls answered, the amount of time to answer and the amount of time usually spend on a call.

Having these valuable facts in mind, the predictive dialer will then route additional calls before the agent is actually finished with the current one. In this way, the agent can always have an active call waiting when they are done with the current one.

Voicent BroadcastByPhone

However we can never ignore the usefulness of auto dialers, although in call centers predictive dialers are likely the best answer.  Yet in Voicent BroadcastByPhone software, an auto-dialer that uses your computer to deliver personal calls or leave answering machine messages in your own voice or a computer-generated voice.  This auto dialer is great and indeed ideal for communication needs of businesses, faith communities, nonprofit originations, and school or government offices.

It uses VOIP technology to make calls through computers.  The calls can either be transmitted through VOIP channels, PBX, SIP mediums or regular phone lines.  Voicent BroadcastByPhone has 10 years of development which means it is continually being updated, works in any scenarios and as years go by becoming more advance.  It is only a one-time payment like any other Voicent software.

You can even try to use BroadcastByPhone before you buy it.  You can also see the feature comparison located on Voincent BroadcastByPhone webpage the details between Standard version with either Professional and Enterprise Version, with Enterprise version having all the complete features needed.

If you have business with either professional or personal services, such as a massage therapy practice, salon, law firm, dentistry, coaching, etc. Then that would mean your time is precious, this indeed needs proper schedule on appointments, a miss meeting would cost you senseless time and money not earn.  Sadly, so are your customers, they also have their very busy lives; they tend to forget their appointment such as you.  However, if you could give all your customers appointment reminder prior to their appointments, that would surely increase your revenue and at the same time enhances customer satisfaction and would trigger more future engagement with the customers or maybe sell out to their friends.  That would likely be the best scenario!

Appointment reminder sends out customizable messages to your clients using your computer.  Clients will get a call or a text message prior to their appointment. Then clients come on time and you will get paid.

Voicent’s Appointment Reminder – AutoReminder

AutoReminder just like any other appointment reminder is automatic appointment scheduling and reminding software that delivers customize message to any phone.  However the advantage Auto Reminder over other appointment reminder is that whenever a call is made, Voicent AutoReminder allows the recipient to confirm, reschedule, and leave a personal message or even be transferred to your office simply by pressing a number on their phone keypad in just a nick of time.

AutoReminder lets you send your reminders with ease, with a built-in calendar and scheduling system, it can deliver customized messages to any customers at any time of the day, any day of the week or any week of the month.  Just schedule the appointment in AutoReminder easy-to-use web interface, type all necessary customers contact information, and it will send them phone reminders, text messages reminders (via SMS) or email reminders as you specify.

Some of the benefits of AutoReminder is that there is no per call, per text, or per email fees.  Having the reminder sent prior to the schedule appointment, how could they forget.  Surely decreases no shows! Saves time and labor costs, that’s right it is a one-time payment and own it forever.  Frees your staff of repetitive work and allows them to focus on more important duties.

Voicent customers tell us that they made tens of thousands of dollars this year. Many customers have saved a full-time employee or more worth of staff time with phone calls they no longer have to make.

Whether you are starting a new business or expanding your existing business, you will need to choose an auto dialer that meets your organization’s requirements.

The usual workaround would be to go with what you already know—your service provider from your previous company, or the system utilized at your other office location. You can always use the system that is existent in the building that you are in, but you are then stuck with a solution that might not quite meet your needs—or worse yet, require costly resources to update and maintain.

Fortunately, there are options available. There are several systems available in the market and by choosing the right one can save you money, effort and time. The right system can give you a wide variety of features that can help your business grow and eventually still help you out even when needs becomes complex.

This article will give you essential information on how to select the right auto dialer that will match your needs and fulfill the ambition of your business.

First thing to consider is the business needs. Do you see your business expand within a matter of a year? Or do you imagine it becoming a major player in the market niche within 5 years? You need to formulate your game plan carefully to get the right system and utilize its full potential.

Next, we need to identify your systems requirements. Understanding what you need out of a system is only half the equation. Without a firm understanding of how to meet up your needs, you run the threat of being “sold” a solution that might look great in the demo or has the entire feature boxes checked, but doesn’t work the way you work. Keep in mind that this idea is connected with your business needs. Great features would only mean good service and eventually expand your business with your happy customers.

Third, we need to also take expenses into consideration. Once you have a good sense for what you will wish for from your provider, it’s time to check out definite vendors.  We need to identify two or more vendors that provide auto dialer service. Then start in on your evaluation of each. You need to research the vendor’s website, check the feedbacks, get a demo version of the product if you can, try it out before you buy it and then voila, prepare for success!