Voicent IVR Design for Ashley Furniture

Posted on October 31, 2014 | By Voicent Info

Voicent Custom IVR Project for Ashley Furniture

Voice/SMS/Email integration with existing SQL database

Business Requirements

Ashley Furniture wishes to integration Voicent auto dialer, bulk sms text message and email software with existing SQL database to automated the notification process.

Background

Ashley Furniture is currently using BroadcastByPhone auto dialer software. It requires manual interaction with the SQL database to import and export the data.

Major Features

● Voicent system receives incoming calls and takes input from callers and passes the data to the SQL database. The caller info is automatically recorded in Voicent’s CRM.

Success Criteria

● The system will update SQL database with availability & timestamps.

● The system will send an email notifications if the calls/texts/emails are completed.

Requirements for Ashley Furniture

● A voip service company or PBX system for phone service connecting

● A valid SQL database

● A valid text message service and a GSM modem

● A PC to deploy the Voicent integrated system

Technical Specifications

The caller will call in to authenticate. If the caller is not a member, the call will terminate. If the caller is a member, the IVR system will start the authentication process. At the end when a member presses 1 for the availability, an email notification is sent to a static email id with details of the caller including member Id, date and time of call and availability.

The staff must know about the call and caller, if the caller is a member. Voicent is open to other suggestions regarding this area.

Posted in Developer, General, IVR Studio, Technical Terms | Tagged , , , ,

Voicent IVR system for court

Posted on October 30, 2014 | By Voicent Info

Thanks for speaking to us about the IVR. Our present IVR that we use for our child support customers is very simple. They call a phone number that hosts up to 8 lines. They are greeted and asked to choose between 6 options. The first option asks for a PIN number and it gives the dates and amount of the last 5 payments on the account. A different answer is given for payors and payees because payors are charged a fee. The other 5 options are just informational recordings that cover the most basic questions that we get. Every night, our mainframe runs a job that creates a flat file that is sent to the IVR server. It contains all the information that can be queried on all of our cases. We also have a web component that shows the last 5 payments and the address we have on file for the party accessing the screen. We would like to upgrade this service to offer more information.

Answer:

Voicent IVR system can easily replace your current system with much more options. Not only it can support unlimited menu options, it can also provide two-way interactive text message capability. Since we are software development company, we can also offer customized integration with any system you use to interface with IVR system. If you want to add more services or offer more information through IVR, you can let us know what you want to add. We can give you an accurate quote and time frame for delivery.

Posted in IVR Studio, VOIP | Tagged

Broadcast By Phone auto dialer and IVR system for telephone polling

Posted on October 30, 2014 | By Voicent Info

Can you please explain the ‘channel’ feature in the pricing of AutoDialler?
I need to purchase an interactive system in place that contacts up to a million recipients so could you please advise me of the best solution? By interactive I’m referring to a robocall message that gives an option to the recipient to enter a number in order to hear a further message etc. There must be a means of confirming the number of recipients that successfully received the robocall (accountability).
I look forward to your response.

Answer:
Channel is the same as phone line. One channel is equivalent to one phone line, except it is a virtual phone line going through internet connection.

Voicent BroadcastByPhone auto dialer enterprise edition with IVR Studio can meet all your requirements plus much more. For detailed pricing and feature listing, please see

BroadcastByPhone auto dialer – http://voicent.com/autodialer_pricing.php and

IVR Studio – http://voicent.com/ivr_pricing.php

We would like to provide an accurate quote for you if you can answer the following questions:

1. What’s time requirement, i.e., how many days or hours you need to contact a million recipients?
2. How long (in second or minute) your robo call message is?
3. Plus how many menu options you want to give the recipients to press to hear more messages?

Posted in Auto Dialer, General, IVR Studio | Tagged , , ,