AutoReminder with voice, text message and email for medical practice. Integrate with EHR or EMR

Posted on November 3, 2014 | By Voicent Info

We build the EHR product and our EHR product’s clients (medical practices) make the appointment reminder call on the behalf of our clients.
1. Can your product support to show different number on patient’s caller ID? Say when calling for Dr. X then one number and when calling Dr. Y then different number.

Yes. It depends on the phone service providers you choose. Some vendors may or not may not support this.

2. Can your product support to identify whether it is voicemail or the real person or FAX tone? When voice mail then play different message and when real person then allow receiver to listen message, repeat, confirm appointment, cancel or request for reschedule by pressing specific digit.

Yes, our AutoReminder can do all the above requirements, plus more.

3. Get the status of each call. Is it possible to get it?

Yes, the status of the each call is in the call report that you can view, print or export

4. Does your product identify whether the number being called is correct number or not?

Yes, our software has built-in disconnected number functionality

5. Does your product support combination of “Text-to-speech” and recorded voice?

Yes. It supports multi-lingual text to speech and recorded voice. The message can be the mix of TTS and recorded voice.

6. Can your product support to send the SMS/texting?

Yes. Not only it can send text message reminder, it also allow the recipient to respond to the message as an interactive response. The response will be recorded in the call report.

7. Can your product support to send email?

Yes.

Posted in Appointment Reminder, Developer, FAQ, General, Text-to-Speech | Tagged , , , , , , , , ,

Voicent Broadcast By Phone Auto Dialer software features

Posted on October 31, 2014 | By Voicent Info

oicent offers the “BroadcastByPhone” auto dialing software which will let you design a message and broadcast it to an audience. For lead generation this is as simple as recording your voice using a microphone and headset, or having our software call your phone/cell phone to record. You can also use “text-to-speech” which will convert your text into a computerized voice.

Once the message that you want to broadcast is recorded, you will then create options for the client, like “Press 1 to transfer”, “Press 2 to replay message”, “Press 3 to leave a message”, and more.

$499 is the starting price for our Auto Dialer with press 1 options.

Pricing can be found here: http://voicent.com/autodialer_pricing.php

Voicent software can be setup with any phone service provider, letting you use the phone service you already have.

Please let us know if you have any further questions, would like a price quote, or have any concerns.

Below you will find some usages, and key features of Voicent AutoDialing BroadcastByPhone software.

THIS AUTO DIALER SOFTWARE IS GREAT FOR
Marketing campaigns
Service pickup or delivery notifications
Phone-trees for schools, libraries, faith communities, clubs, organizations or government offices
Telephone notification of events or sales promotions
Lead generation
Telephone surveys
Debt reminders or notices
Political campaigning
Emergency alert and escalation processes (call until confirm)
Repetitive robo-calls to the same phone numbers

KEY FEATURES OF THIS AUTO DIALER SOFTWARE
Automated dialing with a single click
Incredible scalability–can dial thousands of simultaneous calls from a single, ordinary computer
Live call transfer to any phone (yep, that’s right. If your message recipients want to speak to someone right away, they can press a number and get transferred to a live operator or leave a message for you.)
Interactive touch tone response (press 1, press 2, …) or even voice-activated command and response capabilities
Voice message recording by phone, by computer or by studio
Computer-generated voice (optional); Save/restore call list, import or copy-paste call list
Detects human pick up, answering machine, busy, no answer, disconnected line
Automatic retry for busy line or no answer
Built in calendar for advanced call scheduling
Daily, weekly, monthly, and yearly recurring calls
Call until confirm (for emergency alert escalation)
Automatically schedule call for next day if calls are not finished
Multilingual Text-to-Speech (optional) for customizing each phone call
Check Federal Do Not Call List
Message Designer for auto dialing message personalization (with Text To Speech)

Posted in Auto Dialer, Developer, Gateway, General | Tagged , ,

Voice, Text, Email Auto Reminder Appointment Reminder for medical practice

Posted on October 31, 2014 | By Voicent Info

I am looking for the communication API which I can integrate with our product with the following features:
1. Auto call reminder to patients for our clients who running the medical practices.
2. Leave the message for patient when reaching answering machine.
3. Allow patient to listen the appointment reminder with option to confirm or cancel the appointment.
4. Allow patient to connect to call center.
5. Allow our clients to send SMS/Texting to their patients.

Would you please provide any reference material like case study or whitepaper before we can schedule the call? It would be great if this is available for the healthcare domain.

Answer:
Thank you for contacting Voicent. Voicent AutoReminder offers fully integrated API with Window based EMR system. It can meet all the requirements you listed, plus much more. While we can not provide private reference list according to our privacy policy, we have published customer testimonials you can review, plus national media inccluding New York Times, Associate Press, Washington Post, etc.

In addition to the testmonial, Voicent software can also be downloaded free, try before you buy with no time limit. All product features are available in the free trail version. You can welcome to evaluate our product and see how it can suite your need before purchasing.

Below are some key features of the Voicent Automated Appointment Reminder System:

KEY FEATURES OF OUR APPOINTMENT REMINDER SOFTWARE:
Places automatic, personalized reminder calls — no human intervention needed
Places automatic, personalized reminder text messages — no human intervention needed (Requires Text Message Add-On)
Places automatic, personalized reminder emails — no human intervention needed (Requires Email Add-On)
Easy to use – Windows-based calendar interface for appointment scheduling
Built-in calendar with easy drag-drop to reschedule appointments
Easy confirmation symbol for appointment confirmation status
Delivers different messages for answering machine and for live pickup
Professional, friendly reminder message
Multi-lingual option (TTS Plug-in required)
Color-coded, multi-user scheduling
Real-time call status report
Can do reminders for recurring appointments
Provides client contact management
Supports multiple group calling feature
Easy data import/export
Easy Integration with any Windows-based software (For Developers)
Allows multiple users sharing same appointment information (Enterprise Edition)
Create and access appointment scheduler from any office or home (Enterprise Edition)
Extensive command line interface (For Developers)
Extensive HTTP/web interface (For Developers)

Posted in Appointment Reminder | Tagged , ,