Java 7 support

Posted on September 28, 2012 | By Voicent Info

Voicent Gateway will not start. I have a new computer with Java 7. What is wrong?

Oracle released their latest edition of Java, code-named Dolphin, or Java 7, for short. Billions of devices and millions of software programs use Java to function. This includes Voicent.

Voicent software currently does not support the latest edition of Java. The reason for this is that Java 7 is still in its infancy and we are currently testing compatibility before releasing a Java 7 supported product.
But no worries! You can still download and install a copy Java 6 on your computer and keep the existing Java 7 for use with other software. With Java 6 installed, Voicent should function fine.

A fully compatible version of Java 6 is available here. After installing, you need to restart your computer.

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Using a SPA400 for analog phone systems

Posted on August 20, 2012 | By Voicent Info

We purchased a Cisco SPA400 on your recommendation for adding additional analog lines, however we can’t seem to configure the device without also getting a Cisco SPA9000. Is this correct? Will we have to purchase both devices in order to get the additional analog lines working with the Application? I want to verify this information before we purchase any more devices. Thank you.

No, all of the directions on the internet will say this however we have set it up using the following settings without the SPA9000.
Find out the SPA400′s IP address. We have found it to often be http://192.168.0.140 however it may vary. Check your router for new IPs.
Make 4 SIP accounts each with 1 line. Use FXO_Port_ID_1 as SIP ID 1 through FXO_Port_ID_4 for SIP ID 4.
Un-check authenticate with server for inbound calls. This should be all that is required to set it up.

You may wish to increase the time between calls in the Outbound tab, especially if you notice excess heat coming from the unit. Some users have reported overheating. You may also want to point a small fan at the device while it is on and making calls.

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SPA No Audio / SPA3102 Factory Reset

Posted on August 1, 2012 | By Voicent Info

  1. Check the physical connection according to our online setup directions.
  2. Connect a regular analog telephone to the PHONE jack on the SPA. Make a test call.
  3. Reset the SPA. To do this on the analog phone dial **** star 4 times. You will hear a voice. Dial 877778# and then dial 1 to confirm. Your SPA will now be reset. Rerun the Voicent Gateway setup wizard.
  4. Check your computers and modem firewall settings.

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