When user loads an exclude list via List > Exclude it puts “Excluded” in the Status column beside the matching phone number. However, when broadcast is started and gets to the phone number marked “Excluded” it starts dialing and changes line to green and puts “In Progress.” in status column. I find this strange since any other messages in Status column and broadcast is restarted it skips over. Please advise.
The software will skip a row with standard status, such as “Call Made”, “Call Failed”, etc. Since for excluding list, you specify your own status code, the software will not recognize that.
To skip an excluded row, you can specify the status to be “Do Not Call” when running the exclude operation. Or simply remove rows in the exclude file.