Check upcoming appointment

Is there anyway to check when a patient has an upcoming appointment? Patients will call and need to know when their next appointment is, how do I look this up?

There is no search function in the current release. So the only way is to visually inspect the appointment book.

As a workaround, you can do a Windows file search (right click on the folder and select search) on the following folder:

C:\Program Files\Voicent\AutoReminder\appt

Please type in the patient’s name in the box below: A word or phrase in the file

You can use Windows Notepad to view the resulting .apt file. The appintment date and time should be listed in the file.

Set Windows File Search Options

If the search does not find any file even though you know the file is there, you need to do the following.

If you are using Windows XP, for example, the search for the .apt file (the file that contains appointment information) is not included. To configure Windows XP to search all files no matter what the file type, obtain the latest service pack for Windows XP and then turn on the Index file types with unknown extensions option.

If you use this method, Windows XP searches all file types for the text that you specify. To do this:

Click Start, and then click Search (or point to Search, and then click For Files or Folders).

Click Change preferences, and then click With Indexing Service (for faster local searches).

Click Change Indexing Service Settings (Advanced). Note that you do not have to turn on the Index service.

On the toolbar, click Show/Hide Console Tree. In the left pane, right-click Indexing Service on Local Machine, and then click Properties.

On the Generation tab, click to select the Index files with unknown extensions check box, and then click OK.

Close the Indexing Service console.

Posted in Appointment Reminder |

Incorrect autodialing status

Hey, I have Voicent Professional and a Voicent 3025 modem. Starting at 208, just in case you get the log of what I am doing today, you will see that as long as I was using SKYPE to send my messages, I gof an accurate reply back as to what was the response to the call. You will see that now Every response seems to be Call Made. Message left on answering machine. With the exception of two calls to my cell phone. I just got a landline installed today and am making these calls on this dedicated business line. I need the information to read corecctly as it determines how I follow up the calls. Thanks

It is important to have a phone line that is not noisy since computers are more sensitive to background noises. It can pickup sound that is not obvious to the human ear. A noisy line makes voice detection less accurate and might cause long delays at the beginning, or failed to leave a message on an answering machine or voice mail. There could be many reasons a line gets noisy. You should at least check that:

1. All line jacks are firmly plugged in.
2. Your phone line is not too long. Try to use the phone line comes with the modem package.
3. Check special services on your phone line.
For example, if you use a voice mail system, the special tone indicating you have voice mail might make the line noisy for outbound calls. Clean up the message in your voice mail should remove the special tone.
4. If you are using VOIP line, please make sure your internet connection has enough bandwidth.
For example, if you are downloading a huge file while making a phone call, the line tends to be noisy.

To hear exactly what the modem “hears” on the phone line, turn on theRecord Initial Dialing feature of Voicent Gateway. In this mode, the gateway will record the audio starting from the time the phone is connected till the time it begins to play your message. The wave files are usually saved under “C:\Program Files\Voicent\Gateway\work\telcache”. The audio file names are prefixed with pickup_ and ends with .wav.

You can listen to the audio recording file by clicking on the file name. If you do not hear obvious noise in the recording, please send your wave file to us. To turn on Recording Initial Dialing, please click on the Voicent Gateway icon to invoke the gateway main window, then select Help > Record Initial Dialing from the main menu.

Thanks for the help.

I followed your advice and moved the computer closer to the phone jack, using the cord you sent instead of the longer cord I had. The problem cleared up and now all of the data returns are correct instead of the same message no matter the actual event.

Posted in Appointment Reminder, Auto Dialer, Voice Modem |

Call transfer with Vonage

I recently pruchased a voicent voice modem for my broadcast by phone entrpise edition program. The problem i am now having is that my Vonage phone doesnt seem to transfer a call when a lead answers my message and presses the number 1 to speak to a live agent.

I opened up the “transfer calls” tab on the voicent gateway, but the explanation it gives to enable call transfers is not very understandable to me. Please tell me why my calls wont transfer to the number ive placed as the call transfer phone.

In the Transfer call tab, select transfer to the following phone number, and enter the 11 digit phone number you want the call to transfer to.

Click the button labeled Setup call transfer service for voice modem. From the popup window, select “call transfer service”, then enter ” ! # 9 0 ” for prefix, and ” # ” for suffix, without the double quotes.

Posted in Auto Dialer, Gateway, Voice Modem |