General Autodialer or Predictive Dialer Presale Questions

Posted on April 25, 2008 | By Voicent News

I have a couple of questions about your product before I make the purchase. We are interested in the Professional Edition and Have Windows XP Professional. I am not sure how much memory my computer has, I looked in the configurations and it mentions 448 MB of RAM which I am not sure if this is the same the Voicent Phone software requires.

Yes, you have 448MB memory (RAM).

What our company wants to do is load up a list, record a message, and let it play when live humans or machines pick up the phone.We do not need the phone calls to be transferred anywhere, all we need is the message played. My questions are the following:

-Do the voice modems need to be installed by a professional computer technician? Is the voice modem installed inside the computer

Not necessarily. It requires running the driver software CD to install the driver. Open the computer, plug in the card, reboot. All detailed instructions are included in the modem package. It probably takes a computer technician 10 minutes to complete the installation. If you have never done that before, probably 30 minutes.

We recommend internal PCI modems, which are installed inside the computer. But we have customers using laptop computers, and use USB voice modems, which are connected outside the computer.

Also, starting from release 6, you can completely get rid of voice modems. Instead you can use Skype to make phone calls over the internet. So there will be no hardware to install. For more details, please see Voicent Skype Autodialer

-Does the Dialer dial continuously automatically after the phone number lists are uploaded?

Yes. Actually you can take a look at our online video demo. Or download the software to give it a try.

-Once the system is set, will the dialing computer be only that? Can we use and work on the computer while its dialing and making calls?

Yes. you can still work on the computer. But it is not recommended to use the computer heavily, such as running a virus scan.

-Once we purchase this software will we need to pay anything monthly? or is this a one time investment?

This is a one time payment. You do need to pay your phone bill to your phone company.

-I will purchase the Broadcast by phone auto dialer for $795.00 for 3 lines or the $499 for 1 line and i know that along with that I need to purchase the voice modems for $48.00. Do I need to purchase any other software? Like the Agent Dialer. Are the extra products necessary for this system?

No.

Posted in Auto Dialer, General |

Autodialer command line import two files

Posted on April 22, 2008 | By Voicent News

I have written a simple batch file which I schedule so that calls are made at a specific time from a file that is imported. I use this because the imported file is created by another system and then ftp’d to the voicent system for the calls. This batch file does what I want but I now want to do something a little different from this an need some help.

The change is a slight modification but I need to know if it is do-able. I want to import two files instead of one. One file would contain a couple of test numbers and the other would contain the real numbers to call. The end result is that the voc file created would be a list of both source files so that BroadcastByPhone would call the test numbers and then the real numbers all as part of one job. Our folks lik would like to receive the call right before the real folks do so they can verify that it is indeed occurring.

After a long explanation, the question is whether I can import two text comma seperated files in as part of the job?

The command line option only supports importing one file at a time. If you call the command line to import one file first, the newly imported numbers are not saved, ie. the .voc file is not saved. So without human intervention to save the list, you cannot import the second file.

But this kind of operation is best left to the script you are writing. You should be able to concatenate the two files easily using whatever scripting language you are using.

Posted in Developer |

Enterprise Edition Predictive Dialer Setup

Posted on April 18, 2008 | By Voicent News

How do you get the 2 agent dialer (seperate machines) gateways to interact? So that, you can use the same database on just 1 machine (in predictive dialer software)…

Currently each machine has line 1 and 2… How do the gateway to recognize the lines as ,,1,2,3,4. Each gateway only see two modem and labels them 1 and 2.

With release 6, the audio is forwarded directly to the agent’s computer, so this should not be an issue. The rest of this article is referring to older release and when modem is used instead of Skype.

You can run AgentDialer client program (spreadsheet) on any computer. To add gateway host, please select AgentDialer main menu > Predictive > Dialing Host…, click Add New… button to add your gateway host computers.

Lines are not notified as 1,2,3,4, but as Hostname:Line.

If your agent 1 is sitting in front of the gateway computer 1, he will receive screen popup for the two lines on computer 1. This is the default setting. To turn off the screen popup on the dialing computer, select the gateway main menu > Setup > Options > Call Transfer, then select “Do not show popup screen on this computer”.

If he is sitting in front of a remote computer other than the dialing computer, he can run RemoteAgent, login to the gateway computer to receive the screen popup.

If your agent 1 also wants to receive screen popup from computer 2, he can use RemoteAgent to login to dialing computer 2. Now he will receive screen popup for both computer 1 and compuer 2. The popup screen will show Computer 1 : Line 1, or Computer 2 : Line 1.

Agent can also selectively choose line. From the RemoteAgent adding Hosting dialog window, he can choose which lines he is interested in. For example, he can select only to receive screen popup from computer 1 line 1 and computer 2 line 1.

Posted in Agent Dialer |