Increase predictive dialer speed

Posted on March 28, 2008 | By Voicent News

I have a two line predictive dialer. 10 calls every 10 minutes how do I speed this up?

If you are not going to leave message on answering machines, you can speed up that by go to Voicent Gateway > Setup > Options > Advanced, and set “Disconnect as soon as answering machine is detected”. If not set, the system will wait till the beep.

There is no other way to speed up since most of the time is spent on waiting for someone to pickup. More lines is the only way to increase the speed.

can I hold up dialer once I connect to a live person so it doesn’t call someone else

To hold the dialer, just stop the predictive dialing. Once you are done talking, start it again. (You might still have one call in the queue). Also, if you have too many calls to answer, you can slow down the predictive dialing by select Predictive > Options from the AgentDialer program main menu.

Posted in Agent Dialer |

Make autodialing calls through Perl

Posted on March 27, 2008 | By Voicent News

I’m using the gateway with the perl interface, i send about 80 calls in to the system separated by 2 seconds, i have 2 working voicent modems with phone lines.

the next day i only get []1 when i query some (not all) of the calls from the day before, if i stop and start the gateway they come back as [0^null^failed^2008 2 26 16 32^2008 2 26 16 19^Too late to call^^^^^]

but they were well within the outbound time slots (8am – 9pm) system clock is correct.

One thing to check is the parameter “firstocc” set for each call. This parameter controls how late should the call still be tried. You can take a look at the gateway call reference to see more information about this parameter.

Posted in Developer, Gateway |

Auto dialer lines setup

Posted on March 25, 2008 | By Voicent News

I have the Enterprise Edition of the Voicent BroadcastByPhone autodialer, and have successfully set up 3 modems. I have a spreadsheet that has multiple numbers to dial. Also the licenses listed when I bring up the GW software shows 4-line Enterprise Edition.

The problem is… The voicent software only dials serially… That is, it dials one spreadsheet entry on one line, and then waits for that line to give a result before attempting the second line.

I need the software to use all 3 lines simultaneously, and make 3 concurrent calls. How do I get it to do this.

As long as Windows recognize 3 voice modems, the gateway will use 3 modems to dial. Please check all modem drivers are installed correctly.

You can check the modem driver from Windows Control Panel > Phone and Modem Options.

Windows recognizes 3 voice modems in Control Panel -> Phone and Modem Options -> Modems Each is set to the highest speed, and “Query Modem” succeeds for each modem.

In the GW software -> Options, it also sees 3 modems, and has “Use ==Yes” for all of them.

When I make a call with BroadCastByPhone, the first entry changes to “In Progress” while the modem dials. The second entry does nothing until the first is finished and a status is recorded.

I can confirm that the second call does use a different modem, but it does not start until the first is finished. Also, the second call fails with the error : “Failed. 03/21/08 17:57:00. Maximum retry reached. Line occupied.”

NOTE that I have tried different modems for the first and second calls… Meaning, I have run the campaign with Modem#1 first, then Modem#2 is called when the first call is finished, and I have re-run with Modem#2 calling (successfully), then Modem#3 being the second (failed) call. This doesn’t seem like just a modem issue.

It should work. The log files you sent to us indicate the system is using 3 modem lines.

A reboot of the windows modem machine seems to have resolved this issue.

Thanks for the assistance.

Posted in Agent Dialer, Appointment Reminder, Auto Dialer, Gateway, Installation, Voice Modem |