4.0 Gateway License Scheme

Voicent Gateway licensing scheme has been changed in 4.x release. This should not affect the end product licensing, such as AutoReminder and BroadcastByPhone license. This note is only for developers who are selling or plan to sell Voicent Gateway based license.

In the previous release, each application license contains two components: a license key for the application, and a full license key for the gateway. For example, a professional edition AutoReminder license contains a pro license key for AutoReminder and a full license key for AutoReminder. If a full license key exists, the ad message is removed from outgoing calls.

This method has drawbacks when more and more applications are introduced. To simply the licensing scheme, Voicent Gateway will no longer check its own license. If an application license is present for the type of calls (inbound/outbound), the ad message will be removed.

If you are selling a Voicent Gateway based application, you have two choices for licensing:

1. Have Voicent to issue your Application license. For example, if your app is Called myApp, you could have Voicent to issue you myApp license. Once myApp license is installed, you could check the license type. The gateway will remove ad message if the call request is from myApp. (Make sure you specify your myApp for each call request)

2. Use Voicent Application license. For example, if you have an outbound application, you could rely on BroadcastByPhone license. Do not specify your application name when schedule calls. (This method is for backward compatibility)

Posted in Developer, Gateway |

Agent Dialer usage

Question:

I am interested in your AgentDialer product. I want to use it to make outbound
sales calls. When an answering machine answers, I would like to play a
prerecorded voice message requesting a call back. If a human answers, I don\’t want
to play the outbound message. If it has started playing to an answering machine
and the called party picks up the phone, I must be able to stop the outgoing
message playback and start talking to the called party.

Answer:
Agent dialer can do exactly what you need. Agent Dialer is human controlled dialer system.
You should be able to start and stop any time you like. Or you can play pre-recorded
message and stop it if you wish.

If you do purchased a voice modem, there is 30 day money back garanttee. If you find the
software is not what you need, simply sent the modem back for a full refund.
(Shipping charge of $6.95 is not refundable.)

Posted in Agent Dialer, General |

Telephone analog line or digital line

Analog lines, also referred to as POTS (Plain Old Telephone Service), support standard phones, fax machines, and modems. These are the lines typically found in residential homes.

Digital lines are found in large corporate phone systems (PBX). Usually you need to dial a “9″ for outside line. Your modem is not going to work with a digital line. However, the good news is these PBX boxes usually support analog line also. If you have a fax machine in the office, it must be using an analog line.

Look at the back of the telephone that is connected to the phone line. If you see “complies with part 68, FCC Rules” and a Ringer Equivalence Number (REN), then the phone and the line are analog.

Posted in Appointment Reminder, Auto Dialer, Gateway, Installation, Technical Terms, Voice Modem |