How to resolve corrupt request files issue

Posted on October 25, 2013 | By Voicent Info

Hello, I am running a 30 line broadcast by phone version 8.4.1 and we are encountering some calls not being placed or they get rescheduled and never get called. The Voicent support team has said the call request files were becoming corrupt, what can I do to resolve this?

Starting release 9 and after, Voicent software will automatically detect hard drive read & write speeds to see what we can use efficiently to schedule & reschedule calls. The problem arises from the a slow hard drive that is slow, at capacity, or just plain outdated.

Hard drive space at capacity:
If your disk is at capacity you may need to start deleting unnecessary software & files on the hard drive with Voicent Software. For Windows XP you can use the disk clean up wizard that pop ups in the bottom right. Additionally you can disable some other features within Voicent software to reduce the disk usage.

Disable Voicent logs:
Disabling the Voicent logs will allow more disk usage resources elsewhere. Please note that disabling the logs will not allow Voicent support to investigate problems on your system. To disable the logs please follow the steps below:

  1. (1)Open the Voicent Gateway
  2. (2)Select “Setup” -> “Options”
  3. (3)Navigate to the “Control” tab
  4. (4)Check “Use the following SYSLOG server for logging”
  5. (5)Select Apply and OK to save changes

Disable SIP Logging:
SIP logs are related to your phone provider, and are only necessary for troubleshooting. In order to free up required disk space we have the option to also disable these logs. The steps to disabling these logs will be similar to the above aforementioned steps.

  1. (1)Open the Voicent Gateway
  2. (2)Select “Setup” -> “Options”
  3. (3)Select the “SIP” tab, then select “Advanced…”
  4. (4)Check “Do not save SIP messages in log files”

All the above steps will reduce the disk usage on your computer as well as free up processing power if your computer is generally slow. We urge all users to upgrade their computers & Voicent software in order to maintain performance and to take advantage of new features.

Posted in General |

RingCentral Setup Guide

Posted on October 8, 2013 | By Voicent Info

I tried to follow an article for setting up with RingCentral, but I keep getting Failed to get response from SIP Service.

Hello, this problem is because you are using an outdated article, below is the updated information on setting up with RignCentral.

Below is a step by step guide for setting up Voicent Software with RingCentral.

Retrieving SIP Credentials from RingCentral website.

  1. Navigate to www.RingCentrall.com and log-in to your account.
  2. Go to “Settings” in the top right and select “Phone System”.
  3. Select “Phone” on the bottom left.
  4. Select the telephone number you wish to use.
  5. On the right hand side you will see “> Setup and Provision”, select it.
  6. Select “Other Phone”.
  7. The “SIP Domain”, “Outbound Proxy”, “User Name”, “Password”, and “Authorization ID” are all required for Voicent software, write those down.

    8. In order for Voicent to be able to make a phone call from your RingCentral account you will be required to input the information you wrote down into the Voicent Gateway, below are the steps for that.

    Setting up within Voicent Gateway

  1. Open the Voicent Gateway.
  2. Go to “Setup” and select “Options”.
  3. Select the “SIP” tab.
  4. Select “Add”.
  5. Enter the information you wrote down earlier.
  • Display Name: RingCentral Telephone Number
  • SIP ID/User ID: RingCentral User Name
  • Domain: RingCentral SIP Domain
  • Authorization User: RingCentral Authorization ID
  • Password: RingCentral Password

Additionally, you will need to select the “Proxy” radiobutton under “Domain Proxy” groupbox, and enter the “Outbound Proxy” setting there.

Posted in FAQ, General, News, Product Usage, Support | Tagged ,

Integrating BroadcastByPhone columns within IVR studio

Posted on August 30, 2013 | By Voicent Info

I’d like different call flows based on different languages and countries in one IVR (as prescribed by the columns in my imported list) – is that possible or will I have to run multiple campaigns simultaneously? If so, what is the best way to do that?

To design an outbound call plan using IVR studio with BroadcastByPhone columns, please refer to the instructions below:

1
This picture shows the end result of how you should start designing your IVR system. Right click on the element node -> click on properties will get you to the image below.

2
To get to the next image, choose if conditions is met -> click on define.

3
You will need to click on “Add BroadcastByPhone column” -> within the curly braces, enter the column name designated in the BroadcastByPhone column -> place the condition -> Click OK -> Click OK again
and you’re done!

Posted in Agent Dialer, Auto Dialer, Developer, General, IVR Studio, VOIP | Tagged , , , , ,