Appointment reminder via email

Posted on March 31, 2014 | By Voicent News

Voicent Auto Reminder software is an appointment scheduling software with automatic reminder capabilities. The reminder can be sent through voice call, text message, and email. Other posts have described how to set it for for voice call and text message. This post describes setting up email.

To send out email through your hospital’s email server (SMTP server), simple enter the server info to the program.

First, select from main menu > Customize Appointment > Email Reminder tab, click the Email Server button. From the Outgoing Email server window, enter the Server name, port number, and user info as specified by your IT department. If you are not sure how to set it up, you can set it up with your gmail account.

The gmail info is usually as follows:

Server: smtp.gmail.com
port: 465
use SSL
use authentication
user: your gmail email address
password: your gmail password

Posted in Appointment Reminder |

How to find the Program Data folder

Posted on March 25, 2014 | By Voicent Info

Where does Voicent save program setting files? Where can I find my message designer files?

Voicent software will save files like program settings and message designer messages in folders located in C:\ProgramData\Voicent, which by default is a hidden folder on in Windows. The quickest way to access it is to simply type the path into the address bar of Windows Explorer C:\ProgramData\Voicent, as shown by this image:

Here you will find settings and message designer files associated with the individual programs.

You can also enable “view hidden folders” in Windows to be able to see this kind of folder. Simply go to the “Control Panel” click “Appearance and Personalization” then select “Folder Options.”

Check the “Show hidden files, folders, and drives” option and click “OK.” Hidden folders will now be displayed.

 

Posted in FAQ, General | Tagged , , , , , , ,

How to fix “Windows Services not Running” errors

Posted on March 6, 2014 | By Voicent Info

When I tried to start my Gateway I got a “Windows Service not running” error, how do I fix this and get my Gateway running again?

This error means that the Windows Services needed to run the Gateway are not currently running. The first thing to try is to simply restart your computer. This solution will often fix the problem on its own. However, if after restarting you still run into this issue re-installing the software will solve this problem.

If you are confident in your technical ability then you can try manually closing Voicent related processes and restart the necessary Windows Services. This is not recommended unless you have some experience in this area and know what you are doing. Open up the Windows task manager and go the processes tab. Close all vgate.exe processes, the spengine.exe process as well as vxengine.exe. Close all javaw.exe processes too.

Next, go to the services tab and restart the Voicent Gateway service. Finally, go to the  C:\Program Files\Voicent\Gateway\bin folder (or C:\Program Files (x86)\Voicent\Gateway\bin, for 64 bit operating systems) and run vgate.exe. Your Gateway should now be running normally.

 

Posted in FAQ, Gateway, General, Support | Tagged ,