Setting up Voicent with Asterisk/FreePBX

Posted on June 13, 2013 | By Voicent Info

hello voicent, I have an asterisk box with freepbx. Inside the asterisk/freepbx I can create an extension and my password. How do I plug those in as I do not see asterisk/freepbx under the phone call setup wizard, please help, thanks.

Setting up the “Voicent Gateway” with Asterisk is really easy, and I will demonstrate that to you here.

Please follow the steps below:

  1. Navigate to your “FreePBX” administration page
  2. Go to “Applications” in the top left, select “Extensions”
  3. Select your extension on the top right
  4. Write down your “User Extension” and the “Secret”
  5. Write down the IP Address or website that is your Asterisk/FreePBX system

Now that we have the required information, lets open the “Voicent Gateway” and follow the below steps:

  1. On the “Voicent Gateway” please go to “Setup” and then “Options”
  2. Select the “SIP” tab
  3. Select “Add…” on the right hand side.

Enter the following information:

  1. Display Name: Anything
  2. SIP ID/User ID: Extension
  3. Domain: IP Address or Domain of Asterisk/FreePBX
  4. Authorization User: Extension
  5. Password: Secret

Also, if you are not using this for incoming calls, then un-check “Register with domain to receive incoming calls”.

Select the number of lines you want to use that extension for, and select “OK” then “Apply” changes.

You should be able to make phone calls through the BroadcastByPhone, and Agent Dialer software!

Posted in Agent Dialer, Appointment Reminder, Auto Dialer, BroadcastByEmail, CRM, Developer, FAQ, Gateway, General, Installation, IVR Studio, News, Product Usage, Skype, Support, Technical Terms, Text-to-Speech, Voice Modem, VOIP | Tagged , ,

Failed to get response from SIP service

Posted on June 13, 2013 | By Voicent Info

I am testing out the free version of Broadcast By Phone in order to evaluate it for a possible purchase.I have created a Skype Manager account, subscribed to a single channel, purchased Skype Credits, and transferred a reasonable number of credits to “outgoing calls” for the channel we subscribed to. I have obtained the relevant SIP code and password, and entered them in the Voicent Gateway.

Unfortunately, when I try to start the Voicent Gateway, it fails to start and returns a “Failed to get response from SIP service” error.

I presume that I have not correctly configured my Skype accounts correctly to get this all to work. I followed your various tutorials as best I could, but apparently something is not right. Please help me get this working

If you used the Phone Setup Wizard to setup Skype, your Skype account is probably configured correctly. If you want to check, open Voicent Gateway, select Setup > Options > SIP Tab, select the SIP account listed and then click the Edit button. Make sure the domain name is: sip.skype.com.

The “failed to get response” error indicates that Voicent sends message to Skype, but somehow the returning message cannot reach Voicent. The possible cause is the firewall program on the computer or on your router.

Check firewall program on your computer

To test if this is the problem or not, disable it on your computer. Common firewall programs include Windows firewall, Norton, and McAfee. Once it is disabled, restart Voicent Gateway program and try again. If this works now, turn on the firewall program. You’ll need to add exceptions for Voicent Gateway to your firewall program. Since each firewall program is different, please check its user manual for detailed instructions. Here are two example: enable Voicent gateway from Norton firewall, and enable Voicent Gateway from McAfee Firewall.

You may also need to open ports on firewall program that are used by Voicent Gateway.

Check firewall program on your router

If the above still does not work, test it by connecting your computer directly to the dsl/cable modem directly (without the router). Make sure you can still get on the internet. If not, reboot your computer. Restart the gateway to see if it fixes the problem. If it does, then you need to add firewall exceptions to your router. The ports that need to be opened are show above.

If you cannot unplug the router connection, then check your router log files to see if any traffic is blocked from your VOIP service.

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SPA3102 Dial Plan with PBX System – Automatically Add 9,,

Posted on June 4, 2013 | By Voicent Info

When you are using the Voicent Software with an SPA3102 for your PBX system, you will run into a few troubles. The Voicent Software can support 9,, to dial out, but once the software feeds the call to the SPA3102 the commas are removed and the 9 gets added to the phone number as if it was part of it.

To resolve this you will need to modify some settings on the PSTN Line Tab of the SPA3102 Administration page.

You will change:

  1. Line In Use Voltage to 25 and below
  2. Dial Plan 1

For the Dial Plan, in order for the system to automatically add 9,, to all calls, you will want to input this:
(<1:9,,1>xx.)

Which will basically check your phone call for a 1 in the front, and if it finds that, it will then replace it with 9,,1 allowing the SPA3102 to automatically dial through the PBX System to reach outside lines.

Additionally Information:

SPA3102 Setup Wizard can not access administrative page, simply downgrade your firmware to version 3.3 from Cisco.

Posted in General |